Overview:

Your job is to establish, maintain and evolve effective relationships with our clients to help our work shine, bring the best out of our team, drive our work forward and kick the shit out of the opportunity to be remarkable.

Core attributes:

• You are solutions-oriented – always approaching an issue or a challenge with a proactive way to overcome it
• You’ve got good chat – great communication skills are integral to keeping clients and internal teams informed and engaged with all areas of campaign work
• You’re empathetic – you understand the individual motivations and idiosyncrasies of both clients and colleagues and use that to inform how you work with them to achieve the best possible work. You are considerate of context and individual pressures, providing feedback and solutions that maintain team motivation
• You’re a natural leader – far from just managing your team, you keep one eye on their development at all times, helping us to keep and motivate our team, and helping them to progress quickly in their own careers
• You’re an organisation machine – you take the lead in establishing and maintaining team organisation, from planning and assigning tasks to monitoring their delivery and keeping clients in the loop on progress
• You can see the future – you use your experience and intuition to see problems, challenges or issues coming, building a plan to tackle them before they gather momentum
• You love a bit of geekery – you use software and technology to provide an infrastructure for communication, efficiency, collaboration and quality

What you’ll do:

• Contribute to client objectives through consumer and business-to-business integrated campaigns, supporting the senior team on account management of clients, managing our team members, contributing to pitching and winning new business.
• Manage and approve administrative aspects of the account, demonstrating a keen eye for detail and accountable for quality of service
• Responsible for implementing rigorous account processes and meeting all Client deadlines
• Have a positive, proactive relationship with the Client and Manifest team, acting as the primary point of contact for all non-strategic campaign issues
• Responsible for Client presentations covering the success of campaigns and ongoing activity
• Manage all media, competitor and consumer information from AEs and share insights with the Client and/or Manifest senior management
• Regularly monitors and analyses competitive campaigns & product activity
• Has up-to-date knowledge of media contacts relevant to Clients and the media landscape in general
• Suggests ideas to the Client on a regular basis, following discussion with Manifest senior management