A Manifest Agency Operations Manager

As our Agency Operations Manager,  you'll be the orchestrator behind the scenes ensuring our creative work happens seamlessly. Based in our Farringdon studio three days a week (Tuesday/Wednesday/Thursday),  you'll be the vital connector linking our teams, managing resources, and keeping our workflow running smoothly.

This is a part-time role with growth potential, perfect for someone who thrives on bringing order to creative environments while embracing the collaborative journey.

How does this role support Manifest with its mission?

At Manifest, we believe brilliant ideas need brilliant execution. That's where you come in!  You'll be the operational foundation that enables our teams to shine. By skilfully managing our resources, nurturing our talent, and optimizing our workflows, you directly empower us to deliver exceptional work for our clients.  Consider yourself the essential ingredient that transforms creative potential into tangible results – all while upholding the inclusive, people-first culture that makes Manifest special.

Where does this role sit within the agency?

You'll work directly with the Managing Director, collaborating closely with Client Services, Insight, Strategy, and Creative teams. You'll have a unique perspective across the entire agency, understanding how all elements interconnect and ensuring they function harmoniously. This position bridges people and projects, giving you the opportunity to influence both our daily operations and long-term success.

While starting as a part-time role (3 days/week), there's potential for this position to evolve into a full-time opportunity as you become an integral part of our team.

What is expected of an Agency Operations Manager?

Your key responsibilities will include:

• Resource Coordination: Lead weekly resourcing meetings, connect appropriate talent to projects, and ensure our workflow remains efficient and effective
• Talent Acquisition: Recruit skilled freelancers and permanent team members from diverse backgrounds, create an inclusive onboarding experience, and foster a sense of belonging from day one
• Financial Stewardship: Support revenue meetings, manage freelance budgets, and identify opportunities for operational efficiency
• Technology Management: Maintain our Asana system effectively, generate comprehensive utilisation reports, and oversee our tech stack with attention to accessibility
• Culture Development: Champion initiatives that bring our team together and make Manifest an inclusive workplace where everyone can thrive
• Solution Finding: Develop creative approaches to resourcing challenges while maintaining transparent communication and project continuity
• Growth Support: Facilitate team members' professional development and collaborate with the Managing Director on revenue forecasts and operational planning

What does good look like?

You're an organised professional with strategic thinking abilities and a people centered approach. You understand balancing business requirements with team wellbeing. Experience within creative environments is valuable, as is adaptability in fast-paced settings. Familiarity with resource management systems like Asana is beneficial, along with the ability to manage multiple priorities effectively.

Most importantly, you build authentic connections, communicate clearly, and approach challenges with optimism. You're commercially aware while prioritising the humans behind the numbers.